+15089874341 info@excodelivery.com

PRIVACY NOTICE

Deutsche Post AG and its subsidiaries operating under the brand eXCO (hereinafter called ‘eXCO’) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. 

In the following, we explain what information eXCO global collects when you visit our website and how this information is used.

What is Personal Data?

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity – such as favorite websites or number of users of a site – is not considered personal data.

  What Are the Purposes of and the Legal Basis for the Processing of Personal Data? / What Are the Controller’s or Third Party’s Legitimate Interests?

Visiting our Website

eXCO is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

The web tracking data will be stored for aperiod of 36 monthsand then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below “Use of Cookies” and “Use of Google Adwords”.

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.

Performance of a Contract

For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for the Get a Quote & eXCO for Frequent Shippers process. In order to get back to you via email or phone to make you an offer, the data will be forwarded to the relevant eXCO entity or division which offers the most relevant service for your enquiry and, in some cases, support staff (such as IT support staff) or staff working on improving the website. The data might also be used for performing a (shipment) contract, managing customer data and checking the effectiveness and conversion rate of our online tools (including the Get A Quote Tool & eXCO for Frequent Shippers process), handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.

Further information on data protection in specific services and products is available at the relevant Customer Portal.

Processing for Advertising Purposes

If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products.

Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.

You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under “Who is Responsible”.

If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. You can also revoke the consent at any time with effect for the future using the contact address provided. If you unsubscribe from our e-mail communications or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.
Including your e-mail address in a blocking list is effected in order to safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest lies in us not sending you any information by e-mail in the future.

If you are a regular visitor of the Get a Quote page and/or you seem to be interested in our product portfolio and eXCO entities, eXCO shows you an invitation teaser to get in contact with us on a voluntary basis. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR.

Table of Cookies and Categories

Categories

We have provided details of all cookies used on this websites in the table below.

All cookies in this table have been categorized according to 4 numbered groups. Please note that cookies can belong to more than one category.

The categories are as follows:

¹ Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.

² Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

³ Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

4 Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.

List of Cookies

Salesforce Marketing Cloud Tracking Cookie ² | Salesforce

The cookie collects information in an anonymous form unless you contact eXCO using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address.

Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps eXCO to measure the performance of email campaigns.

If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by eXCO internally to improve the user experience.   

More Info about Privacy at Salesforceundefined

Campaign Name Cookie ² | campaignName

This cookie is created when you arrive at a eXCO web page from a eXCO promotional banner or from a link contained in a campaign / promotional email. 

The cookie stores a campaign ID, which uniquely identifies the campaign source. 

If you contact eXCO using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to eXCO Sales or Customer Service.

This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign. 

The cookie stores no personal customer data at all, only the campaign’s ID.

The cookie expires after 24 hours only.

Search Parameter Cookie ³ | searchParams  

This cookie is used to store search phrases and words that you have typed into our Search boxes. 

The Search boxes can be found at the top right of each of our web pages. 

In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.

This cookie has been created to improve website functionality and make using eXCO websites easier for our customers.

This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.

Shipper Reference Details Cookie ³ | shipRefDetails

This cookie is used to store all previously tracked shipper reference values that you enter when using our eXCO Express Shipper’s Reference tracking application.

This cookie has been created to improve website functionality and make using eXCO websites easier for our customers.

This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies.

Take a look at one of our eXCO Express Shipper’s Reference tracking applications. 

Waybill Cookie ³ | AWB 

This cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications.

This cookie has been created to improve website functionality and make using eXCO websites easier for our customers.

This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application.

Take a look at one of our main online tracking applicationsundefined.

Waybill Brand Cookie ³ | BRAND

This cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications.

This cookie has been created to improve website functionality and make using eXCO websites easier for our customers.

This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application.

Take a look at one of our main online tracking applications.

Fast Track Cookie ³ | No fixed name

This cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications.

This cookie has been created to improve website functionality and make using eXCO websites easier for our customers.

This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application.

You can find one of our eXCO Express Fast Track tracking applications here.

Tab System Cookie ³ | No fixed name

This cookie is used to store the last tab that you selected on a page using a multi-view tab system.

This cookie has been created to improve website functionality and make using eXCO websites easier for our customers.

This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page.

Webtrends Analytics ² | WT_FPC

This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by eXCO internally to improve its websites and the user experience.

More Info about Privacy at Webtrendsundefined.

Webtrends Analytics ² | ACOOKIE

This cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across eXCO domains.

For example, if a visitor arrives at our corporate site (domain is www.logistics.eXCOundefined) and then selects to visit a eXCO country website with its own local domain (e.g. for Germany, local domain is www.eXCO.deundefined).

We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by eXCO internally to improve its websites and the user experience.

More Info about Privacy at Webtrendsundefined

Google Analytics ² | _utma, _utmb; utmz

A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition; however do not identify you as an individual. In other words, information is collected in a pseudonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.

More Info about Privacy at Googleundefined

Eloqua Tracking Cookie ² | ELOQUA

The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact eXCO using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you. Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by eXCO internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

More Info about Privacy at Eloquaundefined

LiveBall Tracking Cookies ² | LiveBall, mkto_trk, ki_r, ki_t, ki_u

These cookies collect information using anonymous identification numbers.

LiveBall uses IP address to provide non-intrusive geographical location data, however it is not saved in or linked with the cookie. This helps us to track web browsing behavior in order to understand and improve the user experience and the services that we offer. However, it cannot be mapped back to your personal data. 

These cookies are set when you contact eXCO using certain online forms on our websites – for example, when you open a eXCO Express account with us. 

The cookies are used confidentially only by eXCO internally and expire after 365 days.

More info about Privacy

dotdigital Tracking Cookie ² | tracked_session

This cookie is created when you arrive at specific web pages from a link contained in a campaign or promotional email. We use the information to compile reports and to help us improve the site and provide you with better, targeted content.

The cookie collects information in an anonymous form unless you contact eXCO using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.

Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps eXCO to measure the performance of email campaigns.

If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 1 year (365 days) after contacts last identified themselves. It is used confidentially only by eXCO internally to improve the user experience.

Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by eXCO internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.  

More info about privacy at dotdigital

MediaMind Cookies ² | U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4

MediaMind cookies are created when you arrive at specific eXCO campaign web pages from a eXCO promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement. MediaMind cookies track when and where you were exposed to eXCO ads online, how you engaged with those ads, and when you visited the eXCO site after being exposed to those ads.

The information is used to help eXCO measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behavior and is used confidentially only by eXCO internally.

These persistent tracking cookies collect your IP address and use it to provide geographical location data to help eXCO monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by eXCO internally to provide aggregated reports. The cookies expire after 30 days.

More Info about Privacy at MediaMind

You Tube Cookies ² | use_hitbox VISITOR_INFO1_LIVE  

We embed videos using YouTube’s privacy-enhanced mode. Some of these videos are from our official YouTube channel. 

This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

To find out more, please visit YouTube’s embedding videos information page

Decibel Insight cookies ² | da_sid, da_lid

In order to provide better content and service, this site uses the Decibel Insight web analytics service. This site does not use Decibel Insight to collect any information that may be personally identifiable to you. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms. Decibel Insight does not track your browsing habits across other third-party websites. For more information about the data practices of Decibel Insight, please visit their privacy policy – https://www.decibelinsight.com/privacy-policy/

You can opt out of Decibel Insight tracking by visiting www.decibelinsight.com/optout

Usabilla Cookies | usbl.c.ID

The following data is stored for Usabilla campaigns:

Whether or not the campaign has already been run, if so, the campaign will not be shown again.
If the campaign has a “N% chance” trigger it stores whether or not the campaign should be shown at all.
If the campaign should be triggered after the visitor has visited a certain amount of pages, the number of pages visited since the campaign was started are stored.

This data is stored in HTML5 Local Storage, with one entry per campaign. The key of this field is “usbl.c.ID” where ID is a unique id for the campaign.

Furthermore, if the “new or returning visitor”-trigger is enabled in any campaign the following two pieces of data will be stored:

 The field “usbl.v” in Local Storage
 A session cookie named “usbls”

These two pieces of data are needed to determine if a user is new or returning. If you want to know more about Usabilla’s cookie policy, please check: https://usabilla.com/cookie-policyundefined

Adobe Marketing Cloud Cookies ²

These cookies are used to collect information in an anonymous form about how visitors use the website. The information is used to improve the site and provide users with content that is more appropriate to them.

AMCV_###@AdobeOrg
This cookie is used to identify a unique visitor. This is a permanent cookie which expires after 2 years.

mbox
This cookie is used for onsite personalization and determines which dynamic content is shown to a user. The cookie remains on the visitor’s browser two weeks from his or her last login.

s_cc
This cookie determines whether cookies are enabled in the browser. This cookie is a session cookie and will expire when the browser is closed.

s_vi
This cookie is used to identify unique visitor time/date stamp. This is a permanent cookie which expires after 5 years.

s_fid
This cookie is a ‘fallback’ visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.

s_sq
This cookie records what links the user has clicked. This cookie is a session cookie and will expire when the browser is closed.

s_nr
This cookie stores the information of the date of visit and if a visitor is new or returning. This is a permanent cookie which expires after 2 years.

s_ppn
This cookie records the name of the previously viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.

s_ppv
This cookie records if a user has previously viewed a page and is captured on the following page. This cookie is a session cookie and will expire when the browser is closed.

s_ppvl
This cookie records the name of the latest viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.

_sdsat_landing_page
This cookie determines which site was first visited during a visit session. This cookie is a session cookie and will expire when the browser is closed.

_sdsat_lt_pages_viewed
This cookie determines how many pages where viewed during a visit session. This cookie is a session cookie and will expire when the browser is closed.

_sdsat_session_count
This cookie determines how often a visitor has visited the site. This cookie is a session cookie and will expire when the browser is closed.

_sdsat_traffic_source
This cookie determines from which page a visitor has been referred to the site. This cookie is a session cookie and will expire when the browser is closed.

Google Adwords Cookies 4 | Various: see Types of cookies used by Google

When you click on an ad delivered by Google, a conversion tracking cookie is placed on your browser. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally.

More info about Google Adwords in Google’s Privacy Policy
To opt out of being tracked by Google Adwords across all websites, visit: Google Ad Settings

DoubleClick Cookies 4 | Various: see Types of cookies used by Google

We use the online advertising program DoubleClick and the conversion tracking function of DoubleClick. DoubleClick conversion tracking is an analytics service provided by Google.
When you click on a Google or Bing advertisement, a cookie is placed on your browser. This enables both DoubleClick and eXCO to recognize that someone has been redirected to the website from a Google or Bing ad and has made it to a predetermined target page (conversion page).

The cookies enable us to count the number of times a user visits a web page after clicking on one of our ads and to track the number of sales made. These cookies do not collect any personally-identifiable data.

More info about DoubleClick in Google’s Privacy Policy
If you do not want to take part in the tracking process outlined here, you can decline the placement of the cookie necessary for this to take place over your browser settings. You can also opt out of DoubleClick’s use of cookies by visiting Google Ad Settings.

Google Remarketing and Similar Audience Technology 4 | Various: see Types of cookies used by Google

Our websites use retargeting and similar audience technology provided by Google. This technology enables us to target visitors of our website with remarketing ads who already have shown interest in our products. The ads are displayed by using a cookie-based analysis of the previous usage data. Personal data will not be stored. In the case of retargeting technology, a cookie will be stored on your browser in order to collect anonymized date about your interests and adapt ads specifically according to the stored information. Later, if you perform Google searches or see advertisements from the Google network on other websites, we have the possibility of presenting you targeted ads of our products there (known as remarketing). If you have a Google account, Google can link this data with your Google account.
Similar audience targeting allows eXCO to show ads to people who share characteristics with people on the existing remarketing lists.

More info, including how remarketing works in Google’s Privacy Policy
You can deactivate remarketing ads from Google by visiting Google Ad Settings

Microsoft Bing Cookies 4 | Various: see Use of Cookies and Similar Technologies in the Microsoft Privacy Statement

Our websites use the conversion tracking of Bing Ads. When you click on a Bing advertisement, a cookie is placed on your browser. This enables both Bing and eXCO to recognize that someone has been redirected to the website from a Bing ad and has made it to a predetermined target page (conversion page).

More info about Microsoft Bing in Microsoft’s Privacy Statement.
If you do not want to take part in the tracking process outlined here, you can decline the placement of the cookie necessary for this to take place over your browser settings. The deactivation can be carried out using the Microsoft Opt Out.

Get a Quote 4 | _gaq_data

This cookie is used for reidentifying and restoring recent quote information for quote data requested on logistics.eXCO. This cookie stores required fields in order to perform a quote request. These are country, city and zip data for the origin and destination. Information regarding the parcel attributes and delivery date. The cookie does not store any personal information. The cookie will be stored for two years.

PathFactory Tracking Cookie 2 | PathFactory

PathFactory may collect personal information such as your email address or IP if you voluntarily provide it. PathFactory may also collect non-personally-identifying information such as web pages visited and the time spent on each page. The information collected provides eXCO with insights into web visitor behavior. eXCO can use these insights to target visitors with personalized content based on their behavior, the account they belong to, or the geographic location among other criteria. The content of the PathFactory id cookie is limited to a unique alphanumeric id that corresponds to a single visitor record in the PathFactory database.

Additional Information

Sharing Tools: Third Party Cookies

eXCO now uses embedded ‘share’ buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. eXCO does not control the use of these cookies and you should therefore check the relevant third party’s website for more information. The ‘share buttons’ are provided by AddThis. For more information about their data collection practices, please take a look at the AddThis Privacy Policy.

Third Party Cookies in embedded content

Please note that on some pages of our websites you may notice that cookies have been set that are not related to eXCO. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. eXCO does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Web Beacons

In order to keep eXCO’s online content relevant, easy to use and up-to-date, we use web analytics services such as Adobe Analytics and Webtrends (see Webtrends entry in eXCO Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.