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FRAUD AWARENESS

Fraudulent Use of the eXCO Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the eXCO name and brand via email communications and graphics which appear, on the surface, to have originated from eXCO.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that eXCO does not request payment in this manner. eXCO only collects money due for official eXCO related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

eXCO accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Websites

If you are in any doubt as to the integrity of a website that uses the eXCO brand, please always access eXCO websites via our global website.

Visit eXCO Global Websitefor more information

eXCO Fraud Awareness Guidelines

Thank you for joining our effort to combat online fraud. eXCO goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as eXCO, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.

Please report all suspicious activity to our dedicated Anti-Abuse Mailbox.

We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.
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